Last updated: March 24, 2026
Gotham operates a retail concept store and delivery service in New York City. This policy describes how we collect, use, and protect your personal information when you interact with our concierge service via SMS, messaging platforms, voice, or our website.
When you interact with our concierge, we may collect: your phone number, name (if you share it), delivery address, product preferences, and conversation history. We use this information solely to provide you with personalized service and process your requests.
We use your information to: respond to your inquiries, provide product recommendations, facilitate delivery orders, improve our service, and send messages you've opted into. We do not sell, rent, or share your personal information with third parties for marketing purposes.
We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.
By texting YES or START to our number, you consent to receive messages from Gotham. Message frequency varies. Message and data rates may apply. Text STOP at any time to opt out. Text HELP for assistance. We will not share your phone number or messaging data with third parties.
We implement reasonable security measures to protect your personal information. However, no method of electronic transmission or storage is 100% secure.
We may update this policy from time to time. We will notify you of any material changes via our messaging channels.
Questions about this policy? Reach us at hello@gotham.nyc or text our concierge.